Menards

I was very disappointed during a recent interaction with the staff regarding a rental of the carpet/upholstery cleaning machine for a quick fall clean up of our high traffic areas. I arrived at Menards to rent the machine and purchased a bottle of cleaner. Once arriving at our place of business I noticed there were no hoses for the machine to clean upholstery. Also there was a rather large amount of hair in the rollers.No biggie. I spent about a half hour removing the hair and made light work and accomplished the task. Upon returning the machine I was about 45 minutes late. They proceeded to tell us it wasnt returned on time and charged us another days rental and charging additional $20 cleaning fee when it was spotless. The asst manager was very rude and made us feel dirty.. So we paid double. We asked to speak to Gary but they refused. We filled our propane today, all 8 of them but we didn't use Menards. As business owners we won't be treated that way and will be taking our business elsewhere moving forward.

I have spent over $100,000 with the poplar bluff store building a new house in mammoth spring Arkansas. I paid a delivery fee of over $350 each time I had a big order. When I placed the window order I added another window a few days later. I called to notify the lumber desk associate of this and they said no problem. They said it could be added to the delivery of all the other windows. Windows came and the added window was left out. They agreed it was their mistake and they would deliver it to me at no charge. Next we ordered the interior doors. I again needed to add another 2 bifold doors to the order. Since they messed up the window delivery, I proactively called the delivery desk 2 days before delivery to confirm they would be sending both orders. I do want my monies worth for $350. The desk associate told me the second door order had already been picked up. I assured him we did not pick them up. He agreed to look into and call me back. He never did and the delivery came with out my second order. My contractor had to exchange some doors that he had listed incorrectly on the order. They refunded him price less 25% restocking fee. That is their policy. Fair enough. BUT… He did pick up the doors they had failed to deliver initially. He drive over 3 hours round trip to do this. I pleasantly asked for the full refund on the doors as a compensation for his effort of doing their job. They refused. I then asked he be compensated for doing the delivery for them. They refused. Heath was manager making decisions. This would not happen at a local lumber yard. I chose to use Menards to save money on our build. I did this, but it did come with many headaches and extra work on my part. You would think if you had spent over $100,000 your business would be valued. It is not. When they make mistakes be ready to take it on the chin! Be ready to do their job for them. Even though I proactively tried to prevent this they still dropped the ball and failed to compensate for their mistake.

I highly do not recommend ordering from this store. We've order shower parts twice, based off recommendations from their staff. And found both times they will not work. They are rude about assisting in pickup, and when we had to return an item they recommended, they deducted $250 dollars and returns to our credit card apparently take 7-10 days, which I have never seen with any other business. When calling to speak to them, the customer service was rude, dismissive and did not even try to resolve my frustration. We enjoyed Mernards, but there is not nearly enough savings to have to be treated rudely and loose money due to inadequate assistance.

The Dollar General of home/garden stores. By far the worst experience you could have. Just spent 3k on materials for a customer and nobody can help me schedule a delivery I've already paid for because??? I have no idea. I was told I would be contacted to set up delivery, that has not happened. When I called pick up and delivery today to ask and hopefully set something up the guy acted like I was bothering him. He eventually put me on indefinite hold. When I hung up and tried to call back nobody picked up. Absolutely worthless, a joke. This will be the last time I do business here.